Support


Support

 

My Pop Hero FAQ

Do I need to buy coins to play the game?
No. My Pop Hero is a free game. We wanted everyone to be able to have ‘fantastic fun’ playing our game. The game starts with enough Pop Heroes to finish the first chapter. Extra Pop Heroes are awarded each day and can be earned by playing mini games. We also award bonus Pop Heroes for liking us
on Facebook.

How do the bonus items work?
The bonus items are called Pop Hero friends and they are used to collect items the player
does not want to collect themselves or used to defeat meanies. The use of Pop Hero friends is not required in order to complete a level, except for the learning level for the friends. Five friends of each type are provided for free in the game.

My iPad/iPhone died and I lost all my progress. Can I get it back?
We are sorry. Progress is saved on the device so My Pop Hero saved information will be lost and cannot be restored.

I’m taking art classes and drew a Pop Hero in school. Is there a way to share my stylized Pop Hero portrait?
Absolutely. We would love to see it and post it on the web site.

Can I change the color of my My Pop Hero?
So, you don’t like purple? 🙂 The capability to change the color of your Pop Hero is not provided. We hope to develop other Pop Hero games in the future and different abilities will be available to different colored Pop Heroes. The purple Pop Hero laughs and then inflates to fly.

I have a suggestion about the game, is there someone who will listen?
Please feel free to contact us. If it is regarding a bug report we will address it as soon as possible.

How can I sync my purchases on all my devices?
My Pop Hero progress and My Pop Hero purchases are saved to the device. This information is not synced between different devices.

I just purchased a new device, do I have to start playing levels all over from the beginning?
If you set up your new device from restoring from a backup all of your existing saved game information should be transferred to your new device. In app purchases are tied to the device and cannot be transferred.

Can I skip ahead to other levels or chapters?
Levels are completed sequentially. After the last level of a chapter is completed the next chapter will be unlocked. Additional chapters can also be unlocked using My Pop Hero coins.

Will there be more levels added to the game?
We have plans to develop future levels and chapters if there is enough interest in our game to justify the additional expense of time and money. They would be provided in an update to this game or they might would be part of a brand new My Pop Hero game.

 

Mars Mayhemâ„¢ FAQ

When will Mars Mayhem be released?
Mars Mayhemâ„¢ is wrapping up development and it will be released in December of 2016. Prepare for launch.

 

Temple Tantrumâ„¢ FAQ

When will Temple Tantrum be released?
Temple Tantrumâ„¢ is still in development and we hope to have it released in 2017. It will be very much different from the game that we released for the Mac in December, 2000. Get ready for some fun explorations!

 

Contact Support

These FAQ will expand as more questions are received. If you do not find the support you need please feel free to contact us.